Frequently Asked Questions

Explore answers to frequently asked questions about Shirt Parcel's shirt rental services for businesses and individuals in London and Watford. Read the FAQs below.

Your Questions Answered

1. What is a Shirt Parcel?

Shirt Parcel offers a unique subscription-based shirt rental service designed specifically for professionals and business employees. Our convenient service provides freshly laundered, high-quality shirts that are expertly pressed and delivered directly to our customers' workplaces or residences.

2. What is the Size of Shirt Parcel’s Box?

75cmx40cmx25cm (30inchX16inchX10inch)

3. Am I Wearing a Shirt Worn by Others?

In a committed subscription of 12 weeks or more, customers will receive custom-designed new shirts.

Our short-term subscriptions will be provided with sanitized shirts that adhere to the highest standards. (The sanitization process is akin to the methods used for towels and sheets in a 5-star hotel room.)

4. Can I Wash Shirt Parcel Shirts?

We strongly advise our subscribers against attempting to launder or iron our shirts. Ironing a soiled shirt can lead to permanent stains. As a result, we will implement a penalty for each shirt subjected to these actions: the Recommended Retail Price plus an administrative fee.

5. What Are Shirt Parcel Cleaning Standards?

Our cleaning processes adhere to high standards and utilize premium, environmentally friendly materials. We strictly avoid the use of single-use plastic wrapping, which is common in dry cleaning practices. Additionally, we have robust billing and payment procedures in place.

6. How Am I Billed?

Billing occurs on a monthly basis, specifically on the last Friday of each month. To ensure delivery on the following Friday, payment must be made by Thursday at the latest.

7. How Do I Check My Billing Information?

You will be emailed an invoice for each payment containing all the billing information.

8. What Payment Types Do You Accept?

Online payment only.

9. How Do I Update My Billing Information?

Please email us ([email protected]) with your updated billing information and allow us 5 working days before the next billing cycle for the changes to take effect.

10. Do I Need to Return Items After Cancelling?

All items are the property of Camies&Co. Ltd. operating as Shirt Parcel. Failure to return the items will result in being billed the full recommended retail price (RRP) for each item.

11. How Do I Cancel My Membership?

Please email us ([email protected]) with your cancellation request and allow us 5 working days before the next billing cycle for the cancellation to take effect.

12. Where Does Shirt Parcel Ship?

Our delivery service offers direct shipment to our customers' specified business locations or home addresses.

** Our delivery policy stipulates that we exclusively deliver to the predetermined location at the commencement of the subscription.

13. How Do I Receive My First Box?

Our subscription service includes the delivery and shipment of the box to the provided address.

14. How Long Will It Take for My Box to Get to Me?

Our boxes of shirts are scheduled for weekly delivery to the specified address every Friday.

15. How Long Do I Keep These Items?

One week after receiving the box of shirts,

If you fail to return the box for exchange on the next delivery, you will receive the replacement box the following week. There will be no financial compensation for the missed week.

16. What if I Have Not Received My Box?

We will investigate with our drivers to ensure that each subscriber receives their delivery. If any issues are found, we will address them by providing a discount on the next subscription.

17. What Days Do You Deliver?

Every Friday

18. How Do You Reset My Password?

Navigate to the login page, where you will locate the password reset box.

19. What if I Have a Question?

Our goal is to respond to all inquiries sent to ([email protected]) via email within 48 hours.

20. Do You Have a Customer Support Line?

“Feel free to email us at [email protected] with any inquiries; we commit to responding within 48 hours.”

21. Do You Have Live Chat?

Feel free to email us at ([email protected]) with any inquiries; we commit to responding within 48 hours.

22. What happens if I don’t receive my box

We will investigate with our drivers to ensure that each subscriber receives their delivery. If any issues are found, we will address them by providing a discount on the next subscription. ( I would not mention discount or compensation and I would say we will carry out thorough investigation and act accordingly.

23. Change delivery date from Sunday

Can I wash shirts, it is not we strongly advise as we have to be more strict. An immediate adjustment is to be made for the full details value of the shirt and an admin fee if a wash is attempted as the shirts remain the property of Camies&Co Ltd trading as ShirtParcel.

To ensure Friday deliver pay by mid night Wednesday latest not Thursday

Shipping to business addresses not homes, we can make exceptions but if delivered to home the collection is from home no multiple addresses.